Acceptable Use Policy

This Acceptable Use Policy ("AUP") describes what is and is not allowed when using CurbTech AI. It works alongside our Terms of Service. By using the platform, you agree to follow this policy. The goal is to protect the platform and its users while giving legitimate business operators clear, fair rules.

1. Lead Discovery

Acceptable

• Searching for real businesses by industry and location to identify opportunities
• Saving verified business records to your Lead Vault for your own outreach
• Reviewing AI-generated business intelligence before acting on it

Not acceptable

• Scraping data in a way that violates the terms of the source website or service
• Collecting personal data on individuals without a lawful basis
• Using leads to harass, defame, or threaten businesses or their owners
• Reselling lead data to third parties without permission

2. Contact Information

Acceptable

• Using publicly listed contact details to reach businesses for legitimate commercial purposes
• Verifying contact information before relying on it
• Respecting "do not contact" requests and registries

Not acceptable

• Using contact information to send messages without the consent required by law (see CASL, CAN-SPAM, TCPA, GDPR and similar)
• Continuing to contact a business after it has opted out or asked you to stop
• Using automated calls or texts without prior express consent where the law requires it
• Misrepresenting your identity, company, or the purpose of your contact

3. Email Campaigns

Acceptable

• Sending legitimate, consented commercial email with accurate sender identification
• Including a working unsubscribe mechanism in every commercial email
• Honoring unsubscribe requests promptly (generally within the timeframe the law requires)
• Authenticating your sending domain (SPF, DKIM, DMARC) where applicable
• Sending at a volume and pace your email provider permits

Not acceptable

• Sending unsolicited commercial email to recipients who have not consented where consent is required
• Using deceptive subject lines, false headers, or misleading "from" information
• Sending content that is illegal, fraudulent, or infringes others' rights
• Purchasing or using harvested email lists that violate anti-spam laws
• Attempting to bypass email provider sending limits or spam filters

4. AI Tools

Acceptable

• Generating emails, proposals, summaries, and marketing copy for your own business use
• Reviewing and editing AI output before sending or publishing it
• Using AI to understand businesses and improve your outreach quality

Not acceptable

• Publishing AI-generated content that contains false, defamatory, or misleading claims without review
• Using AI to impersonate a real person or business without authorization
• Using AI to generate content that violates the rights of others or applicable law

5. Website Tools

Acceptable

• Building websites for your own business or for clients with their permission
• Using content and images you have the right to use

Not acceptable

• Building sites that host illegal, infringing, or malicious content
• Phishing, impersonation, or fraudulent sites
• Using the website builder to distribute malware

6. CRM & Customer Data

Acceptable

• Managing your own customer relationships and pipeline
• Storing contact and deal information you have a right to hold

Not acceptable

• Storing personal data you do not have a lawful basis to process
• Sharing or exposing customer data without authorization

7. Integrations

Acceptable

• Connecting your own accounts (such as Gmail) to use platform features
• Using integrations only for actions you are authorized to perform

Not acceptable

• Connecting accounts you do not own or are not authorized to use
• Using integrations to access data or systems without permission
• Attempting to reverse-engineer, overload, or compromise integrations or the platform

8. Platform Integrity

You must not:

• Attempt to bypass usage limits, paywalls, or billing (including by creating multiple accounts or manipulating client-side state)
• Interfere with the platform's security, monitoring, or rate-limiting systems
• Call backend functions directly to circumvent the normal user interface
• Resell or sublicense access to the platform without permission
• Use the platform in a way that could damage, disable, or impair it

9. Enforcement

Violations of this policy may result in warnings, feature restrictions, account suspension, or termination without refund. Serious or repeated violations may result in permanent removal. Where a violation involves illegal activity, we may cooperate with law enforcement as required by law.

10. Reporting Violations

If you become aware of misuse of the platform, you can report it to CurbTech support through the platform's contact page or by email. We investigate reports and take action where appropriate.

11. Changes to This Policy

We may update this Acceptable Use Policy over time. We will communicate material changes appropriately. Continued use after changes take effect constitutes acceptance of the updated policy.